Terms & Conditions

Purchasing Goods

The price charged will be that ruling at the receipt of order. Goods remain the property of
Noelle Interiors until payment is received in full.

Intellectual Property

All Trademarks and Registered Designs are protected and legal action will be taken against
any infringement. No permission is given by Noelle Interiors to reproduce or copy any images shown on our company websites.

Availability

If a product is unavailable, we will contact you by phone or email to inform you of timescales
for delivery. You will be given the option to cancel or amend your order.
Items different to those pictured. Items may differ slightly from the images on our website.

Delivery

We value your custom and strive to ensure that every order is dispatched complete, on time
and packaged with care and attention. All prices include VAT. We accept all major credit and
debit cards including American Express, Visa, Mastercard and Maestro. Paypal is also
available.

Delivery time from dispatch in the Ireland is 3-4 working days. Europe and the Rest of the World is based the delivery service provider. All delivery charges worldwide will be automatically calculated in your cart from the best available rates, based on the delivery location, weight of order, and selected delivery option*.

We deliver Worldwide. All Products are sold on Delivery Duty Unpaid basis. The customer
is responsible for any import duties or local taxes. Please feel free to ask us if you are unsure.
Returns are allowed subject to our standard terms & conditions.
*Excluding weekends and public holidays.
**For delivery of large quantities of bulk items, for example sofas or large furniture, an
additional charge may be made on placing your order. You will be contacted with a revised
price based on your location, and you will then have a choice of a refund or to proceed.

Bulk Items

For delivery of large quantities of bulk items, for example sofas, chairs, tables or sideboards
or other large furniture items, an additional charge may be made on placing your order. You
will be contacted with a revised price based on your location, and you will then have a choice
of a refund or to proceed.

Returning Goods and/or Cancelling Orders

You have the right to cancel your order under the Distance Selling Regulations.
*Certain exclusions apply – see items excluded from returns and cancellations below.

Prior agreement from us is required for returns to be accepted and a credit to be applied to your account. Items must be returned within 14 days from the day of despatch and in a resalable condition for a refund to be given. Please note that items cannot be returned once they have been removed from their protective packaging and/or the seal has been removed (for example but not limited to, candles, cushions and lampshades). Toiletries or beauty products are not eligible for refund if the seals have been broken.

Gift cards cannot be returned.

All orders placed will receive a confirmation email.

All returns must be notified to us within 7 days of receipt of goods.

If you wish to cancel an order, please contact us a soon as possible at 00353 863025066 and if your order has not been processed already, we can cancel your order for you.

If your order has been dispatched, generally, you can seek a refund by returning your order within 14 days of receipt*. Please email [email protected] as soon as possible with your order confirmation number clearly stating that it is your intention to cancel/return the order.
Please return your order to the following address:
Philipstown Stud, Daingean, Co. Offaly, R35X4E8

You can return item to showrooms or by courier. Please note, return costs are the customer’s responsibility unless the item faulty or broken. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

Please ensure your returns package is clearly labelled with your information and order number. Each item must be returned unused, with all original packaging intact and suitable for resale. If there are multiple items connected to an order, for example buy 2 get 1 free, all items must be returned for a refund to be processed.

Please note that we cannot offer exchanges for any purchases made on our online store. These will be processed for a refund only.We require proof of purchase for an item to be refunded and refunds can only be processed to the means of payment only so a returned item accompanied by a gift receipt will receive online credit.

Once we have received and checked your return for eligibility (which can take up to 5 working days), you will be notified by email as soon as your return has been processed. A refund can take up to 5 working days before it will appear in your bank account. You will receive a refund confirmation by email once a refund is processed.

Please note that items cannot be returned once they have been removed from their protective packaging and/or the seal has been removed (for example but not limited to candles, cushions and lampshades). Toiletries or beauty products are not eligible for refund if the seals have been broken.
Gift cards cannot be returned.

*Paint

Care and attention goes into the creation of all paints and we want you to enjoy our products too. We cannot offer returns or refunds on our paint bought online.
Special Notice Regarding Returns—Please Read Before Purchasing Online
Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because all of our tinted paints are bespoke and made to the customer’s order, we cannot offer returns on our paint bought online (or in store).
Paints is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C:
“Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:
(c) the supply of goods made to the consumer’s specifications or clearly personalised.”
The Consumer Rights Directive can be found on the EU website HERE.
We strongly advise that customers order tester pots prior to purchasing cans of paint, as all sales are final.

*Bespoke items

There is no return or cancellation on bespoke or final sale marked items such as but not limited to items cut to size or bespoke items, for example custom made curtains, sofas, chairs, ottomans and headboards or any items where customers own measurements and fabric selections which have been ordered or custom made. This does not affect your statutory rights.

Custom Made Orders

• All roman blinds, corded rails etc., come with child safety brackets. We cannot
  accept responsibility if you choose not to fit or remove child safety brackets
• If fitting/delivery is not included please ask for a quote. For guide line only: Fit
  pole, hold backs and hang curtain €90. Roman rails €30. Furniture €100
• 50% deposit on all items and orders, non-refundable. No refunds on custom made
  and bespoke orders.
• Orders are only processed when deposit is paid. Date of delivery is calculated from
  date of deposit. Orders and balance are paid in full before instillation or on
  collection.
• After deposit is paid any amendments to fabrics, trims, design details or accessories
  will affect the overall price.
• All efforts will be made to insure timely delivery and quality of our products.
  However we cannot accept responsibly for unusual conditions,
  such as fabrics out of stock, uneven floors or ceilings, customers incorrect
  measurements, change or undisclosed details that affect measurements, or soiling
  due to excessive moisture from condensation or heat from radiators, excessive time spent hanging curtains on inadequate or unusual wall conditions. Or any other abnormal circumstances.
• Finished lengths are + or - 2cm. We recommend that lined curtains and blinds are
  professionally dry cleaned.
• All personal details are kept on file for occasional promotional offers and sale dates
  only from Noelle Interiors. If you wish to opt out please advise by email
  [email protected]
• We do not disclose your details to any other parties.
• All goods delivered or fitted remain the property of Noelle Interiors until all
• payments due have been made.
• If your goods arrive damaged, please contact us immediately.
• If you choose to return any product to us, you are responsible for the carriage fees.
• We are not responsible for any loss or damage in transit.

Noelle Interiors
Philipstown Stud
Daingean
Co. Offaly
R35X4E8

Ph: 086 3025066
[email protected]

Company Number: 572068